Programs & Services
In 2012, the Crisis Centre impacted more than 100,000 lives across BC through its three core programs:
- 24/7 Distress Phone Services are free and available to 2 million people on the Lower Mainland, Sea-to-Sky corridor, Sunshine Coast and in Powell River. We have a TTY service for the hearing impaired and an interpretation service for communicating in more than 140 languages. In addition to the 4 regional distress lines, we also provide 2 provincial 1-800-SUICIDE lines, 2 Mental Health Information lines, and a designated Seniors’ Distress Line.
- YouthInBC.com is an innovative, internet-based service where youth in distress can connect live, one-on-one with a crisis chat volunteer (noon – 1am, 7 days a week), obtain email support from professional staff, locate timely & accurate information on different issues, and connect to referral services in their own community.
- CrisisCentreChat.ca is a web-based hotline for adults (25+) in distress where they can access free, confidential, non-judgmental support (noon – 1am, 7 days a week) from dedicated volunteers, supported by a small team of professional staff. CrisisCentreChat.ca offers a transition from YouthInBC.com chatters who are developing as adults and need specific resources in their community that relate to their demographic, as well as for adults who may not otherwise connect with traditional crisis intervention counselling services by phone, or in person.
- Provides education aimed at enhancing resiliency and providing practical tools for identifying and responding to crisis and suicide in our communities. Includes youth programming, professional development, tools for schools and community, and older adult programming.
- In 2012, the Community Education volunteers delivered approximately 400 interactive workshops to teens in grades 8 – 12, all over the Lower Mainland and Sea-to-Sky area. The workshops focus on empowering young people to help themselves and help each other when experiencing an emotional crisis. These workshops de-stigmatize the topic of suicide and teach young people how to prevent it. The students also learn how to make healthy choices, how to recognize when their friends are distressed, and how to manage their own stress.