Skillfully Responding to Distress (Training for Individuals)

This half-day session explores how to skillfully respond to and de-escalate emotional distress for a person in crisis.

  • July 17th, 2024 9am - 1pm PST
    August 16th, 2024 9am - 1pm PST
    September 17th, 2024 9am - 1pm PST
    October 23rd, 2024 9am - 1pm PST
  • Online

Skillfully Responding to Distress is an online half-day workshop that teaches participants how to respond to and de-escalate emotional distress for a person in crisis. The workshop includes an overview of the stress response, applying a crisis intervention model, facilitating the development of a short-term coping plan for a person in crisis, boundary setting, and self-care. 

Participants who completed the session reported enhanced skills and confidence in helping to de-escalate a person in emotional distress. This is in addition to setting boundaries, managing personal emotions, and maintaining self-care.

The small group exercises in this training can also be customized to accommodate an organization’s needs.

Who is it for?

This training is most suitable for participants 15 years and older, who have little to no formal training in counselling or for those seeking a refresher. Typical attendees include professionals working in situations where they need to respond to challenging situations, including social service workers, medical assistants, insurance client representatives, youth workers, call centre staff, and administration. 

The Facilitator

This session is facilitated by skilled professionals with backgrounds in counselling and mental health. 


“I think this workshop should be offered to every new employee as it is crucial for our daily work.” – Vancouver Participant, June ‘23

“I found the course to be more applicable and transferable in my personal and work life than I had expected. Very well oriented to being life skills based.” – St. John’s School, Jan ‘24

Additional Information

If the workshop that you are trying to join is currently full or if there are no dates available, please click here to be added to our waitlist.

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Our Impact The topic and word "suicide" is not so scary after taking a training from the Crisis Centre of BC. I'm grateful to have been here today, and am hopeful that I can help people in the future. safeTALK participant, Agassiz