FAQs

Why did you develop YouthInBC.com?

Between 2001 and 2003, calls to our distress line from youth dropped by 70%.  Youth focus groups told us that they prefer communicating online.

YouthInBC.com, a web-based hotline, was implemented in 2004.  It connects youth to the same empathy, confidentiality, and security that the Crisis Centre’s phone lines have been providing for 40 years, but in a format that young people feel more comfortable using.

What are the hours of operation of the YouthInBC.com chat service?

Volunteers are available to chat from 12 noon-1am every day of the year.

How many youth access YouthInBC.com’s services?

In 2008:

• 14,539 youth obtained useful information and access to local resources
• 1,428 youth got one-on-one support by accessing our instant online chat service
• 226 youth received one-on-one email support from professional staff

Who can use YouthInBC.com?

• Any youth who needs a safe, respectful forum to access support and information or is looking for someone to just listen without judgment
• Our “Learn More” and “Resources” sections are great for parents and/or professionals looking for topic-specific information and resources for various youth-related issues